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    <title property="dct:title">What We Mean When We Say &#x201C;Website&#x201D;</title>
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      <p>Sometimes I find myself having to explain <a href="hello-internet" title="What I Do For Money">what I do</a> to people whose only language for it is the term <dfn>website</dfn>, and for whom there is no conceptual distinction between a virtual business card and an infrastructure that runs their entire business. This is a section excerpted from a report I wrote to tackle this exact problem:</p>
    </aside>
    <h2>What We Mean When We Say <em>Website</em></h2>
    <ul>
      <li>It's a place to put documents and information which is instantaneously accessible from virtually anywhere on the planet, at virtually no <a href="http://en.wikipedia.org/wiki/Marginal_cost" title="Marginal cost &#x2014; Wikipedia" rel="dct:references">marginal cost</a></li>
      <li>It's an <em>extremely</em> cost-effective delivery mechanism of tools for <em>manipulating</em> information, collaborating with other people, and controlling and monitoring real-life business processes.</li>
    </ul>
    <p>In other words, <em>why</em> we bother with websites is because they convey knowledge and tools that make people&#x2014;like your customers and staff&#x2014;more efficient at what they do, or even achieve things they otherwise couldn't, without the manufacturing and distribution overheads of other media. In other words, the <em>website</em> is just a conduit. As with any other medium, what costs the money, and what generates the value, is <a href="the-web-doesnt-have-content-the-web-is-content" title="The Web doesn't HAVE Content, The Web IS Content" rel="dct:references">developing the content</a>.</p>
    <aside role="note" id="EQLdArZAu-3fAunrQbvP8J">
      <p>Web professionals: When I say <dfn>content</dfn>, I mean anything that can have a wrong answer. The content of the text, the content of the business processes, and therefore the content of the code that implements them, the content of the page layout, the content of the site structure&#x2026;</p>
      <p>If it matters what the thing says or how it behaves, then that thing is content. This is why it's so damn important to impress onto clients that while the Web is infinitesimally cheaper to produce compared to <em>other</em> media, the cost of figuring out the individual elements of content is still <em>irreducible</em>. This is because content has other properties than being more or less polished. Content is actually capable of being <em>wrong</em>.</p>
    </aside>
    <p>The <em>value</em> of a website is a function of the value of its <em>content</em>. What I mean is this: How valuable is a cookbook that only produces bad-tasting food? Or a repair manual that breaks things rather than fixing them? Or an appliance that is so unwieldy that it takes more effort to use than not to? Or a road map that sends you driving off a cliff?</p>
    <p>What we want are gourmet cookbooks, helpful manuals, efficient appliances and maps that get us safely to our destination. <a href="on-the-building-of-software-and-websites" title="On the &#x201C;Building&#x201D; of Software and Websites" rel="dct:references">How do we set up the conditions to make sure that happens?</a></p>
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